Tenacity!

It takes courage to approach someone and help them - since they are asking to be helped and in doing so, you are also helping yourself. The success lies in the acceptance of the help you are offering.

My clients approach us because they need something. They needed help for their business to grow. However, some of them are just to stubborn to hear what you are saying - or is not interested enough to know more what you could offer. It could also be the way we communicate things to them. Which, sometimes, make me ask myself -- how do I communicate my willingness to help my clients? I am not a mere sales person. I am a consultant. I am here not to sell but to help. Yet, I find myself struggling to let my message come across clearly and sincerely.

Tenacity! My prospect just challenged me to have one. I am not really tenacious. I may be stubborn at times but I am not as persistent as I need to be. Especially that I am in this kind of work where tenacity is a big weapon useful enough to turn things around and have things done your way - the right way. I hate it when you are trying to help someone but they are not willing enough to be helped.

I don't want to take this situation as my client's fault for being so stubborn and unwilling to be given the help that he actually needs. I am confident that no one does it like we do! Yes! That's how confident I am of our company and of the people in our company. We are not the cheap one and we do not compromise quality over price.

It was my fault. If the conversation earlier didn't turn out right - it's because I said the right things but were delivered incorrectly. It's not WHAT you say, but it's HOW you say it. I know I may have said something earlier in a way that was not convincing enough or persuading enough. Didn't I sound sincere? There must be something during the conversation that turned him off and hang up on me! Argh! What was it?! I need to know. I will be listening to our conversation tonight - I must study it. And, hopefully, turn things around.

Next post: ATTITUDE.